4.
“Business user” means any juridical person among companies, commercial establishments and equivalent
entities, that uses or requests ICT services.
5.
“Complaint” means a user’s expression of his dissatisfaction with a service provider and/or any matter relating
to one or more of his services, which is expressed by the user through a submission to this effect through one of
the available complaint channels.
6.
“Credit limit” means the maximum limit of total recurring and non-recurring service charges the user is
requested to pay per billing cycle.
7.
“Deposit amount” means the monetary amount requested by the service provider from the user according to
the provisions of this document, to ensure his financial right towards the user.
8.
“Emergency services” means the numbers specified by the Commission in its regulations as emergency
numbers, which allow users to access them at no cost.
9.
“Government user” means any juridical person among ministries, authorities, public institutions, councils,
national centers and equivalent entities, that uses or requests ICT services.
10.
“Individual services” means telecommunication services provided by a service provider separately or combined
with other telecommunication services or together with other separate products
11.
“International roaming” means a service that enables mobile users to use telecommunication services while
visiting other countries or during traveling by air or sea.
12.
“Invoice” means the document issued by the service provider, on a periodic and regular basis, every calendar
month or in accordance with any other requirements under Commission statutes, which includes details of the
financial charges that the user is required by the service provider to pay in exchange for the service / services
provided to the user.
13.
“Loyalty program” means the preferential benefits that a service provider provides to its customers.
14.
“Minimum period of contract” means the minimum duration of a subscription to a service.
15.
“Non-periodic charges” means the charges for telecommunication service/services, that appear on the invoice
only as a result of using the service/services, which do not fall within the scope of periodic charges.
16.
“Offer” means a permanent or temporary offer for subscription to a specific service or package offered by the
service provider, including benefits other than those available in other existing packages or products.
3