3. Continuous training of staff 4. Increase awareness and sensitization on telemedicine   Expected Outcome: 1. Reduced mortality 2. Improved access to and provision of quality health care services 3. Reduced cost of health care services 4. Knowledge transfer through increased collaboration between local, regional and international health institutions. Outcome Indicators: 1. Mortality rates 2. Length of in-patient stay 3. Number of physical referrals 4. Reduction in waiting times for patients needing specialist treatment CD Project 8: Vision 2020 e-Citizen Purpose: To ensure efficient delivery of GoR’s community development programs Description: Rwanda’s community development programs including ubudehe, Abunzi, girinka, imihigo, vision umurenge programs, SACCOS and other socio-economic development initiatives have been instrumental in the country’s socio-economic development. However, the largely paperbased processes greatly hinder monitoring and evaluation of programs/impact. This project is aimed at automating citizen programs in order to ensure efficient delivery thereby further empowering citizens. Activities: 1. Assess operational challenges of community development programs to determine where ICTs can be leveraged 2. Automate ubudehe, Abunzi, girinka, imihigo, vision umurenge processes 3. Train users in deployed applications to ensure effective utilization 4. Increase awareness and sensitization around this initiative 5. Assess other community challenges to determine what problems ICT can help unlock Expected Outcome: 1. Transparent, efficient and effective delivery of community development programs 2. Reduced corruption in delivery of programs 3. Accurate and efficient reporting mechanisms established 4. Citizens empowered to increasing participate in socio-economic development Outcome Indicators: 1. All community development programs automated by 2013 2. Number of complaints 3. Availability and access to accurate periodic reports Page 47 of 85   © No part of this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any means - electronic, mechanical, photocopying, recording, or otherwise - without the permission of Rwanda Ministry in charge of ICT in the Office of the President.