2) Consumers shall be deemed to accept a Licensee’s service terms and conditions on any commencement of use of the service that follows the adequate communication by the Licensee of its service terms. 21. Access for Maintenance Consumers shall grant the Licensee or its authorized representatives, without charge, access to premises, equipment or facilities as reasonably required for any provisioning or maintenance of the services, equipment or facilities. 22. Use of Equipment Provided by a Licensee 1) Consumers shall not use any equipment or related facilities provided by a Licensee for reasons other than those related to normal service conditions and shall not do anything that interferes with the functioning of such equipment or facilities, without prior written authorization from the Licensee. 2) Modification or attachment of any unauthorized device to the Licensee’s equipment or facilities is prohibited without prior written authorization from the Licensee. 23. Misuse of Telecommunications Services 1) Consumers shall not re-sell any service provided by a Licensee except as permitted by the service agreement of the Licensee and subject to any applicable licensing or authorization by the Authority pursuant to the Proclamation and Telecommunications Licensing Directive No. 792/2021. 2) Consumers shall not misuse or abuse public Telecommunications Services, including by: a) Dishonestly obtaining Telecommunications Services; b) Possessing or supplying equipment that may be used Telecommunications Services dishonestly or fraudulently; and, to obtain c) Using Telecommunications Services to send messages that are obscene, threatening or otherwise contrary to applicable laws or regulations of the Federal Democratic Republic of Ethiopia. 3) No equipment or device that interferes in any way with the normal operation of a Telecommunications Service, including any equipment or device that intercepts or assists in intercepting or receiving any service offered by the Licensee that requires special authorization shall be installed by any consumer. PART NINE COMPLIANCE AND ENFORCEMENT 24. Compliance The Authority shall monitor a Licensee’s compliance with the provisions of the Proclamation and this Directive. 25. Enforcement 1) Where the Authority, consistent with the provisions of this Directive, the Proclamation, and other instruments that the Authority may issue, determines that a 9

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