30/9/22, 14:55 9.1 Content Decision Oversight Board | Independent Judgment. Transparency. Legitimacy. The Oversight Board overturns Facebook’s original decision to take down the content, requiring the post to be left up. The Board notes Facebook has already taken action to this effect. 9.2 Policy Advisory Statement I. Automation in enforcement, transparency and the right to effective remedy The Board recommends that Facebook: Improve the automated detection of images with text-overlay to ensure that posts raising awareness of breast cancer symptoms are not wrongly flagged for review. Ensure that users are always notified of the reasons for the enforcement of content policies against them, providing the specific rule within the Community Standard Facebook based its decision on. Inform users when automation is used to take enforcement action against their content, including accessible descriptions of what this means. Ensure users can appeal decisions taken by automated systems to human review when their content is found to have violated Facebook’s Community Standard on Adult Nudity and Sexual Activity. Where Facebook is seeking to prevent child sexual exploitation or the dissemination of non-consensual intimate images, it should enforce based on its Community Standards on Sexual Exploitation of Adults and Child Sexual Exploitation, Abuse and Nudity, rather than rely on over-enforcing policies on adult nudity. Appeals should still be available in these cases, so incorrect removals of permitted consensual adult nudity can be reversed. Implement an internal audit procedure to continuously analyze a statistically representative sample of automated content removal decisions to reverse and learn from enforcement mistakes. Expand transparency reporting to disclose data on the number of automated removal decisions per Community Standard, and the proportion of those decisions subsequently reversed following human review. These recommendations should not be implemented in a way which would undermine content moderators’ right to health during the COVID-19 pandemic. https://www.oversightboard.com/decision/IG-7THR3SI1 14/16