Electronic And Postal Communications (Digital and other Broadcasting Networks) G.N. No. 418 (contd) to the Authority to obtain approval of appropriate class licence and be required to meet requirements as specified under Rules issued by the Authority. PART IV MISCELLANEOUS PROVISIONS Service Level Agreements 16.-(1) The Authority shall issue guidelines on service level agreements between the content services licensees and the multiplex operator. (2) The service level agreement shall include without limitations, the following:(a) obligations of multiplex operator; (b) obligations of content services licensee; (c) connectivity charges and billing arrangements; (d) technical and installation support; (e) parental control mechanism; (f) electronic program guide; (g) subscriber Management Support; (h) content service licensee studio to multiplex operator equipment; (i) disputes settlement mechanism; (j) customer care service; (k) electronic communication contractors for construction, selling, distribution, installation, commissioning, maintenance, importation etc. (3) The multiplex operator shall submit to the Authority for its approval, the service level agreement between content services licensee before commencement of service. Transition Period 17.-(1) There shall be the transition period for migration from analogue to digital broadcasting which shall commence on the 1st July, 2011 and end on 31st December, 2012. (2) During the transition period, there shall be dual illumination (simulcast) period running from 1st July 2011 to 31st December 2012. (3) The Authority shall develop Rules prescribing incentive schemes to encourage content services providers to be 45