2) Send a notice to Customers by Short Messaging Service (SMS) if the planned major outage exceeds a period of 24 hours, applicable to those Customers who have opted in for such messages; and, 4) Provide the information for such major service outages by electronic mail to the Authority at least forty-eight (48) hours before the planned outages of service. 16. Unplanned Service Degradation and Service Outages In the event of any unplanned service degradation and service outages, a Telecommunications Operator shall: 1) Notify the Authority by email as soon as it becomes aware that the outage will last more than two (2) hours, or after two (2) hours of actual outage. 2) Notify its Customers of any major service degradation or service outages which extend beyond four (4) hours in an area corresponding to regions and cities through one or more of the following means of communication: a) SMS; b) Social media (including, but not limited to, Facebook, Twitter); and, c) Electronic communication media. 3) Provide the following information to its customers to the best of its knowledge: a) Affected Service; b) Period of disruption; c) Reason(s) of disruption; d) Areas of disruption; e) Possible effect(s) on consumers; and, f) Estimated time for service restoration. 4) Within five (5) working days of resolution of the issue, provide to the Authority a formal report detailing the circumstances attributing to the service degradation or service outages, and the action taken to remedy the situation. 17. Public Emergencies 1) In the event of public emergencies, a Telecommunications Operator shall be required to provide public emergency services to the Government giving priority to the support activities required to overcome the emergency. 2) The Authority shall inform Telecommunications Operators of the emergency services that may be needed as soon as the emergency is known to it. 3) Telecommunications Operators shall submit to the Authority annually its plan for the procedures and operations which Telecommunications Operators shall follow in the event of any such emergency and shall update the said plan upon request by the Authority. 4) In the event that the emergency or crisis is related to matters concerning national security, Telecommunications Operators shall co-ordinate with the relevant authority indicated by the Authority and shall implement the emergency plan as far as reasonably practicable in 7