may take into account factors including but not limited to: i. ii. iii. Any service deficiencies which arise partially or wholly from the services of another Licensee; Any changes in environmental or operating conditions that could not have been reasonably foreseen by the Licensee; and Any expectations about quality of service which are appropriate to the tariffs and other commercial terms for the services of the Licensee. ARTICLE 7: AUDIT (a) The Regulatory Authority may audit some or all of the quality of service data retained by Licensees. In doing so the Regulatory Authority may vary the regularity and frequency of the audits, as well as the Licensees, services, parameters, reporting areas and reporting periods that require audits. ARTICLE 8: INVESTIGATION OF THE QUALITY OF SERVICE (b) The Regulatory Authority may investigate at any time the quality of service measurement; reporting and recording procedures of a Licensee. In doing so the Regulatory Authority may exercise its powers of monitoring and enforcement of obligations. ARTICLE 9: REPEALING PROVISIONS All prior provisions contrary to these regulations are hereby repealed. ARTICLE 10: COMMENCEMENT These regulations shall come into force on the date of its signature. Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice ,SMS and 3G Data Services ) 7