Provider Reference Infrastructure Sharing Offer ______________________________________________________________________ [Infrastructure Provider may replace this SLA by his own version(s), subject to approval by the Authority] 1. Introduction This Annex details the service levels to which Provider commits with regard to the provision and repair of Services covered by this Agreement. Services are at all times provided subject to the terms and conditions as set out in this Agreement. The Services described in the SLA are subject to the Technical Manual and Operations & Maintenance Manuals which define the detailed operational processes associated with the provision of the Services. 2. Service Provisioning If Provider does not meet or does not expect to meet any planned delivery timescales specified as a milestone within this schedule, the Operations & Maintenance Manual or an associated delivery plan, Provider shall confirm to the Infrastructure Seeker as soon as the delay has been identified. Provider will include the reasons for the delay and the expected duration of the delay. Provider will endeavour to keep the delay as short as possible. Both Parties shall agree upon a new date for the delayed milestone. Consequently, any previously agreed Ready for Service Date will be cancelled and replaced by a new Ready for Service Date, the new Ready for Service Date being automatically derived using the normal milestone schedule as per the Operations & Maintenance Manual, unless there is a material reason why Provider may need to further delay the Ready for Service (RFS) date. For the avoidance of doubt, for the purpose of the calculation of penalties, the original Ready for Service Date shall apply, unless otherwise agreed by the Parties. The following table defines the penalties to be applied, in case Provider is the cause for delay of RFS date: Delay of RFS date (due to Provider delays): Compensation for each working day of delay For the first 10 working days (until 10th working day) For the following 10 working days (until 20th working day) For each working day after the 20th working day. 0.5% on one-time installation fee 1.25% on one-time installation fee 2% on one-time installation fee Maximum compensation to be applied (in total): 50% on the upfront fee) 3. Repair 3.1. DATE Repair Provision applicable to all Services Page 2