(iii) An order shall not be modified or reversed unless reasonable opportunity of being heard has been given to the parties affected; (iv) Without prejudice to the generality of the foregoing sub rules, the Authority, while deciding a review petition may seek comments from designated department, requiring it to submit its rejoinder or report within three working days to show as to why the order of the Authority in question shall not be modified reversed or recalled; (v) The applicant shall be informed of any deficiency in the review who shall remove the deficiency within the given period in writing and in case of failure to remove the deficiency the review application shall be treated as not having been filed. (3) The Authority shall decide the review application within thirty working days after conducting hearing and pass its decision in writing. 12. Appeal.- An appeal against the decision of the Authority in review shall lie before the High Court within thirty days of the order of the Authority. CHAPTER –V MISCELLANEOUS 13. Adjournment of Hearing. – The Authority may for its own reasons or on the written request received at least one (01) working day prior to the date fixed by either party to the hearing may adjourn the hearing to another reasonable date considering the timeline for disposal of the matter. 14. Ex-Parte Proceedings.- The Authority may pass an ex-parte order in case the Complainant or the applicant, as the case may be, fails to attend the hearing. 15. Directions of the Authority. – All directives, guidelines and orders issued by the Authority in pursuance of these Rules shall be binding. 16. Public Education and Awareness.- The Authority may take such preventive measures / steps for the awareness to public at large through advertisement, print and electronic media within thirty (30) days of the publication of these Rules on the matters relating to removal and blocking of unlawful Online Content over internet. 17. Facilitation and guidance of the general public.- (1) The Authority shall establish an information desk at each of its zonal and regional offices as well as headquarter and also establish a toll-free telephone helpline for facilitation and guidance of the general public. (2) The Authority shall also provide guidance for filing of complaints directly to the service providers including Social Media Companies against any misuse or abuse of such platforms. (3) The Authority shall designate an officer not below the rank of BS-17 or equivalent at its regional offices as well as headquarter for guiding the general public with respect to the procedure for filling of complaints and receiving the complaints under these rules.