「TELECOMMUNICATIONS BUSINESS ACT」 Article 32 (Protection of Users) (1) A telecommunications business operator shall strive to prevent any loss to users and shall immediately handle the reasonable opinions or dissatisfactions raised by users with respect to telecommunications services. In such cases, if it is impracticable to immediately handle them, he or she shall notify the users of the grounds therefor and the schedule for handling. <Amended on Oct. 15, 2014> (2) After appraising the affairs related to the protection of users prescribed in paragraph (1), the Korea Communications Commission may disclose the findings thereof. In such cases, the Korea Communications Commission may order a telecommunications business operator to submit data necessary for the evaluation. <Amended on Oct. 15, 2014> (3) Each telecommunications business operator prescribed by Presidential Decree, taking into consideration the type of telecommunication services, scale of business, protection of users, etc. shall send a copy of the relevant contract to the user in writing or through information and communications networks, as prescribed by Presidential Decree, where he or she enters into a contract with a user on the use of telecommunication services (including the modification of terms and conditions of the concluded contract). <Newly Inserted on Oct. 15, 2014> (4) Where a telecommunications business operator who provides facilities-based telecommunications services intends to engage in the business of providing telecommunications services after receiving service charges from users in advance (hereinafter referred to as "prepaid calling services"), he or she shall subscribe to a guarantee insurance policy by which a person designated by the Minister of Science and ICT is insured and which covers an amount calculated according to criteria prescribed by Presidential Decree within the total amount of advance service charges so as to compensate for losses suffered by users due to a failure to provide such telecommunications services: Provided, That a telecommunications business operator need not subscribe to a guarantee insurance policy in cases prescribed by Presidential Decree, in consideration of the financial capability of the relevant telecommunications business operator, service charges, etc. <Amended on Mar. 23, 2013; Oct. 15, 2014; Jul. 26, 2017; Jun. 9, 2020> (5) A telecommunications business operator who intends to provide prepaid calling services (excluding a telecommunications business operator falling under the proviso of paragraph (4)) shall comply with the following standards: <Newly Inserted on Jun. 9, 2020> 법제처 35 국가법령정보센 터