3) The Licensees’ Code of Conduct shall also provide the terms and conditions under which Consumers’ Personal Data is to be held and processed and shall include specific information on the measures a Licensee shall undertake to prevent unauthorized access to Consumer communications and Personal Data in order to protect the confidentiality of Consumers’ Telecommunications Service pursuant to Article 51(1) of the Proclamation. 6. Obligation to Submit Code of Conduct to the Authority 1) A Licensee shall submit its Code of Conduct to the Authority within ninety (90) working days of its grant of License. 2) The Code of Conduct that will be submitted to the Authority shall be in the English and Amharic languages. 3) The Code of Conduct shall include rights and protections prescribed in this Directive that are no less favorable to Consumers than those provided in this Directive. 4) The Authority, pursuant to Article 50(4) of the Proclamation, shall approve each Licensee’s Code of Conduct by a written decision following a Stakeholder Consultation. The Authority shall consider the Licensee’s right to be heard if there are any objections received or if a review of the Authority’s decision is requested. 5) Pursuant to Article 50(5) of the Proclamation, following the Stakeholder Consultation, to the extent the Authority deems it necessary, may require a Licensee to make changes to its Code of Conduct. PART THREE ACCESS TO TELECOMMUNICATIONS SERVICES 7. The Right to Access Basic Telecommunications Services 1) All Consumers shall have the right to access basic Telecommunications Services that includes inbound and outbound dialing capabilities for voice, data and inbound and outbound texting services at reasonable prices and minimum service requirements as determined in the Authority’s Quality of Service Directive. 2) A Licensee shall have the obligation to ensure that services are made available to all Persons by adopting the Authority’s annual objectives developed for universal access to Telecommunications Services in the Federal Democratic Republic of Ethiopia. 3) A Licensee shall have the obligation to service continuity and where any interruption is envisaged, due notice should be provided to Consumers. 8. Non-Discrimination Policy In providing access to Telecommunications Services, a Licensee shall have the obligation to ensure no discrimination against all Consumers in any form of denial of access to services or provisions. PART FOUR RIGHT TO INFORMATION 9. Pre-Contractual Information 1) A Licensee shall provide to Consumers who inquire about services free of charge, in electronic format, full pre-contractual information about their services in language 3