The Laws of Zambia (a) requiring the payment to the Authority of a fee on grant of the licence and of annual or other periodic licence fees; (b) making provision with respect to the fees and charges imposed for services provided under the licence; (c) requiring the publication by the licensee of notices specifying the method of calculating or otherwise determining the charges and other terms and conditions applying to the service to be provided under the licence; (d) requiring the licensee or any other person concerned in providing the service authorised by the licence to furnish to the Authority, in such manner and at such times as the Board may reasonably require, such documents, accounts, returns, estimates and other information as the Board may require for the purposes of exercising or performing the powers and functions of the Authority under this Act; (e) requiring the licensee not to show undue preference to, or exercise undue discrimination against, particular persons or persons of any class or description (including persons in rural areas) as regards any aspect of the service to be provided under the licence; (f) requiring the licensee, as regards any service provided under the licence, to provide, at no additional charge, such additional or special facilities for customers who are blind or otherwise disabled as are reasonably appropriate to meet their needs; (g) requiring the licensee to refer specified matters to the Authority for determination; (h) requiring the licensee to comply with directions given by the Authority from time to time in realation to specified matters; (i) providing for arbitration of disputes arising in connection with the terms and conditions of, or otherwise concerning, the licence; and (j) requiring and regulating the payment of fines and penalties by the licensee for breaches of any or any specified terms and conditions of the licence. (3) Where a licensee has on repeated occasions contravened the conditions of the licence, or has been the subject of such complaints by users of the service provided by the licensee as, in the opinion of the Board, warrant action under this section, the Authority, by notice in writing to the licensee, may vary the conditions of the licence or attach new conditions to the licence. Copyright Ministry of Legal Affairs, Government of the Republic of Zambia