a) Make publicly and freely available special number services, including, but not limited to, emergency, directory and operator assisted services, and services for Consumers with disabilities and special needs. b) Make freely available a twenty-four (24) hours operator assisted service in Amharic, English and other official regional working languages of the Federal Democratic Republic of Ethiopia. c) Ensure compliance with any network or other requirements that may be approved by the Authority for the provision of emergency services, including routing to emergency services locations. d) Provide for access to emergency and operator assisted services by alternative means in addition to voice including, but not limited to, text and instant messaging. 2) A Licensee who is required by the terms of its License to offer access to emergency services shall provide a specific Telecommunications Service to which any member of the public may access, at any time and without incurring any charge to communicate with any of the emergency organizations for the purpose of notifying such organization of an emergency. 3) Emergency services shall include at a minimum, services of local emergency service entities such as police, ambulance, rescue and fire-fighting and such other services as determined from time to time by the Authority. 14. Directory 1) A Licensee may make publicly available an online Directory Service to Consumers. 2) A Licensee shall obtain from its subscribers written consent of such decision to opt in or opt out prior to referencing their information in the Directory. PART SIX CONSUMER PRIVACY 15. Consumer Privacy 1) A Licensee shall develop a policy for the protection of Consumer privacy for the proper collection, use, and protection of information collected on Consumers. 2) The Consumer privacy protection policy shall clearly state what Personal Data will be collected, the use of that data, possible third-party exchange or disclosure of that data, and choices available to Consumers regarding the collection, use and disclosure of the collected data. 3) A Licensee shall not sell, share, or expose a Consumer’s Personal Data to a third party without the Consumer’s explicit consent and shall implement appropriate safeguards to protect the Consumer’s Personal Data from unauthorized access and use. 4) If a Licensee’s data is compromised, the Licensee, without undue delay, and not later than seventy-two (72) hours after having become aware of it, shall notify the Consumer and the Authority and take immediate action necessary to protect and secure the network and the Consumer against any adverse impact as a result of the compromise. 6