PART FIVE ACTIVATION, DEACTIVATION AND REPLACEMENT OF SIM CARDS 19. Activation of SIM Cards 1) A Telecommunications Operator shall not activate a SIM Card, built-in SIM Card mobile telephone or SIM-enabled mobile communication equipment or device on its electronic communication system unless the Telecommunications Operator has registered the Subscriber’s details pursuant to this Directive. 2) The details of a registered SIM Card, built-in SIM Card mobile telephone or SIM-enabled mobile communication equipment or device shall be kept active in the Telecommunications Operator’s database as stipulated in this Directive. 3) Any activated SIM Card, built-in SIM Card mobile telephone or SIM-enabled mobile communication equipment or device that is not registered as stipulated in this Directive shall be considered unregistered and shall be deactivated. 20. Deactivation of SIM Cards 1) A Telecommunications Operator shall deactivate a Subscriber’s SIM Card where: a) Service to the Subscriber has been suspended for a period of three (3) months; b) Upon request by the Subscriber; c) Upon request of a Power of Attorney; d) All efforts to collect outstanding balances have not been successful; e) The Telecommunications Operator or the Authority establish that the Subscriber has provided false information when registering his or her SIM Card; f) The Telecommunications Operator or the Authority establish that a breach has occurred as specified in Article 27 of this Directive; g) The Telecommunications Operator establishes that the Subscriber has not used the SIM Card for six (6) months unless the Subscriber has notified the Telecommunications Operator that such SIM Card will remain idle for more than ninety (90) calendar days consecutively but not exceeding a period of twelve (12) months from the date of notification.; or h) A family member or Authorized Agent of the Subscriber presents a death certificate of the Subscriber. 2) Notwithstanding Article 8 of this Directive, where an authorized government representative informs the Authority that a Subscriber has provided false information for registration of a SIM Card, the Authority shall notify the Telecommunications Operator of the complaint and the intended deactivation of the Subscriber’s SIM Card. 3) Where information under Sub-Article (2) of this Article has been provided to the Authority, a Telecommunications Operator shall give the Subscriber against whom such information has been reported an opportunity to be heard before deactivating the SIM Card, built-in SIM Card mobile telephone or SIM-enabled mobile communication equipment or device; 4) Where a SIM Card, built-in SIM Card mobile telephone or SIM-enabled mobile communication equipment or device has been deactivated, the Telecommunications Operator shall retain the records of the relevant Subscriber for three (3) months; 8