7. If because of sound reasons (disability, limited physical ability, etc.) a person cannot submit a written request, it shall be prepared by the responsible person for the issues of information requests indicating his name, contact phone, and a copy must be provided to the requester. Article 20. Term for Considering Information Requests 1. Information administrator must provide a reply to the information request not later than five working days from the date of receipt of the request. 2. If information request concerns information that is necessary for protection of life or freedom of an individual, state of environment, quality of food products and household goods, accidents, catastrophes, dangerous natural phenomena and other emergencies that have happened or may happen, the reply must be provided no later than 48 hours from the date of receipt of the request. 3. Request for an urgent consideration of the information request shall be substantiated. 4. If the request requires providing a big scope of information or requires search within a large amount of data, the information administrator may extend the term for consideration of the request to 20 working days with substantiation of such extension. The information administrator shall notify the requester about the extension in writing no later than five working days from the date of receipt of the request. Article 21. Payment for Provision of Information 1. Information in response to request shall be provided free of charge. 2. If satisfaction of the information request requires making of photocopies of documents of more than 10 pages, the requester shall be obliged to compensate the factual expenses for copying and printing. 3. The amount of factual expenses shall be determined by the respective information administrator within the limits established by the Cabinet of Ministers of Ukraine. In case the information administrator has not established the amount of payment for copying and printing, the information shall be provided free of charge. 4. Requestor’s personal information and information of public interest shall be provided without payment for copying and printing. Article 22. Refusal and Postponement in Satisfaction of the Information Request 1. Information administrator shall have the right to refuse in satisfaction of the request in the following cases: Translated for the Council of Europe/EU Project “Promotion of European standards in the Ukrainian media environment”. Translation edited by Dmytro Kotlyar. 11