Electronic Transactions Act, 2008 any agreed procedure to know that the electronic record was not that of the originator and that the person who sent the electronic record did not have the authority of the originator to issue or send the electronic record; or (c) the addressee knew or should reasonably have known, that the transmission resulted in an error in the electronic record as received. Acknowledgement of receipt of electronic record 22.  (1)  An acknowledgement of receipt may be given through (a) a communication by the addressee, whether automated or otherwise, or (b) any conduct of the addressee to indicate to the originator that the electronic record has been received. (2)  An acknowledgement of receipt is not necessary to give legal effect to a message unless otherwise agreed by the parties. Formation and validity of agreements 23.  An agreement is valid even if it was concluded partly or in whole through an electronic medium. Variation by agreement between parties 24.  Sections 5 to 23 only apply if the parties involved in generating, sending, receiving, storing or otherwise processing electronic records have not agreed on the issues provided for by these sections. Electronic government services Acceptance of electronic filing and issuing of documents 25.  A public body shall take steps or enter into arrangements to ensure that its functions are carried out, delivered or accessed electronically or online. Public agency and electronic records 26.  (1)  A public agency that, pursuant to any law accepts the filing of documents, requires that documents be created or retained, issues a permit, licence or approval or provides for a payment in accordance with law, may (a) accept the filing of a document, or the creation or retention of documents in the form of an electronic record, (b) issue the permit, licence or approval in the form of an electronic record, or (c) make or receive payment in electronic form or by electronic 14