• Increase accessibility to Government information and facilitate uniform practices in its distribution. • Use ICTs as a tool to improve and broaden public participation in civic and Government affairs. • Provide for a favourable environment to facilitate online transactions by Government. • Encourage information sharing, transparency and accountability in all Government processes. • Achieve ICT literacy throughout the civil service. Strategies Deploy ICT’s to improve the management of Government affairs that: • Identify the information needs of the public and implement electronic initiatives to deliver it in user-friendly formats. • Develop standard formats for computerising Government information and services, such as applications for passports, birth certificates and licenses. • Encourage intra-communication between Government agencies. • Encourage each Government agency employs a regularly updated mechanism of communicating with the public. • Ensures that Government information is easily accessible in the Districts. • Set standards for computer hardware and software within Government. 3.5.2 Policy Measures, Instruments and Initiatives Government shall: • Use ICTs to improve Government administration, procedures, processes and service delivery. • Implement training programmes to improve the basic computer and ICT literacy skills of civil and public servants. ICT Policy for Lesotho 38