5) The Authority shall, within five (5) working days of receipt of the claim, notify both Claimant and Respondent of receipt of the claim. 6) In a Dispute involving multiple parties, the Claimant shall serve copies of all documents submitted to the Authority to all the other parties on or before the date of submission of the documents to the Authority. 7) A party to a Dispute shall not rely on any grounds other than grounds stated in the claim or adduce additional facts or documents that were not referred to in the statement of claim or copies of the documents that were not annexed to the claim. 8. Declining a Request for Dispute Resolution 1) The Authority shall decline to accept a Request for Dispute Resolution where: a) The Request for Dispute Resolution raises or involves issues that are not within the competence of the Authority or is otherwise not contemplated for resolution by the Authority in the Proclamation; b) The Request for Dispute Resolution arises from a Dispute with a Licensee is not made within thirty (30) working days of a “Notification of Resolution” provided by a Licensee as provided for in the Consumer Rights and Protection Directive; c) The Complaint in the Request for Dispute Resolution is the subject of ongoing legal proceedings before a court of law in the Federal Democratic Republic of Ethiopia unless a reviewing court has requested the Authority to review the matter; d) The Request for Dispute Resolution relates to the content of a Communications Service, including, but not limited to, the editorial, literary, artistic, political, religious or other content expressed or transmitted through a Licensee’s Communications system; e) The Request for Dispute Resolution is incomplete or is not presented in accordance with the procedural requirements of this Directive; 2) The Authority shall, before declining to accept the claim, give the Claimant an opportunity to be heard. 3) Notwithstanding the provisions in Article 7(1)(e) of this Directive, the Authority shall not decline to resolve for the claim for the reason of incompleteness without giving an opportunity to the person filing the claim to rectify the irregularities within ten (10) working days. 4) Where the Authority has declined to resolve a Dispute, it shall notify the parties to the Dispute, in writing, stating the reasons for declining the claim. 9. Response to Claim and Counter Claim 1) The Respondent shall submit its Response with any supporting document to the Claimant and the Authority within ten (10) working days of receipt of the claim. 2) The Response by the Respondent shall contain: a) The name, address and other particulars of the Respondent; b) The answer to the claim, a counterclaim, if any, against the Claimant; and, c) Any other relevant information. 4