(c) maintenance of a log of consumer complaints. (3) All licensees shall file with the Commission within sixty days after the grant of a licence their complaint handling procedures. Universal service obligation. 83.(1) The Commission shall from time to time provide targets to facilitate the achievement of universal service obligation. (2) In providing targets for the fulfillment of universal service obligations by postal licensees, the Commission shall have regard to(a) measurable quantity and quality of service standards for postal services in relation to customer satisfaction; (b) speed, reliability and security of the service; and (c) accessibility to and affordability of universal postal services. (3) The provision of universal postal services shall be the responsibility of the public postal licensee; Provided that the Commission may require any licensee for unreserved postal services to provide any or all universal postal services. (4) In providing universal postal service obligations, the Commission may require the public postal picensee to provide such services in accordance with standards as may be prescribed by the Commission from time to time. (5) The public postal licensee shall produce at least bi-annually directories of private letter boxes and bags and 61