exclude from the public Facebook page any comments that contained one of those profanities. Again, Ms Ryan sometimes used the term “blocked” to include a comment that was “hidden” to the general public. 71 Monitoring each comment and deleting it requires a significant effort. Less effort is required if the comment is to be hidden because automatic filters can operate. Again, Ms Ryan testified that by utilising the filtering mechanisms to catch common words, such as all of the pronouns and the like, the vast bulk of comments, and possibly all of the comments, would be hidden. 72 If all the comments were hidden pending approval, the original article, placed on the page by the media owner, would appear in exactly the same way as it would otherwise. Further, any member of the public could share the article in exactly the same way as it may be shared otherwise; liked in the same manner; but there would not be any visible comments, except to the Administrator of the page, the third-party commentator in relation to the comment placed by her or him and Facebook friends of the commentator. 73 In answering the question as to why such a course was not implemented, Ms Ryan said: “Because it would involve someone sitting and un-hiding comments all day. It would, people would still be able to post pictures, memes. They would still be able to post comments without using the filter. I think people would get frustrated with their comments not appearing on the page. It, … in my opinion it wouldn’t make sense.” (T, p 102.) 74 If, on the other hand, the assumption made by Ms Ryan did not operate and no one ever “unblocked” or rendered the comment “un-hidden”, it would require no additional staff, but there would not be any comments that could be seen by the public, other than the defined class of members of the public that were Facebook friends of the person placing the comment or blog on the public Facebook page. 75 At the moment, according to Ms Ryan, if Nationwide News posted a controversial article on, perhaps, a controversial person, where the staff assessed that members of the public had a certain level of vitriol towards that person or that situation, the staff will monitor that article and its comments closely, or more closely, and hide and/or delete comments, where needed. Ms

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