TABLE OF CONTENTS PREAMBLE ............................................................................................................................................ 3 ARTICLE 1: PURPOSE OF THESE REGULATIONS.......................................................................... 3 ARTICLE 2: DEFINITIONS OF TERMS .............................................................................................. 3 ARTICLE 3: SCOPE OF THESE REGULATIONS ............................................................................... 5 ARTICLE 4: OBJECTIVES OF THESE REGULATIONS.................................................................... 5 ARTICLE 4: MEASUREMENTS, .......................................................................................................... 5 ARTICLE 5: REPORTING AND RECORDING .............. ERROR! BOOKMARK NOT DEFINED. ARTICLE 6: PUBLICATION OF MEASUREMENT RESULTS ......................................................... 6 ARTICLE 7: AUDIT .............................................................................................................................. 7 ARTICLE 8: INVESTIGATION OF THE QUALITY OF SERVICE ................................................... 7 ARTICLE 9: REPEALING PROVISIONS ............................................................................................. 7 ARTICLE 10: COMMENCEMENT ....................................................................................................... 7 APPENDIX 1- KEY PERFORMANCE INDICATORS......................................................................... 9 APPENDIX 2- MEASUREMENT METHODS .................................................................................... 11 Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice, SMS and 3G Data) 2