CHAPTER X CONSUMER PROTECTION Article 48 Dealing in good faith 1. A service provider shall not engage in any conduct that is misleading or deceptive, or is likely to mislead or deceive. 2. A service provider shall not make a false or misleading representation related to the type, quality, price or grade of their telecommunications services. 3. A service provider shall only charge a subscriber for the specific telecommunications services that the subscriber has ordered. 4. A service provider’s invoice for post-paid or prepaid services must be readily understandable. 5. A service provider shall, in a manner that is readily understandable, publish on its website and make available at its points of sale the retail prices in effect and the general terms and conditions applicable to the provision of services. 6. The Authority may adopt regulatory measures to ensure the implementation of, and compliance with, this article and the issuance of such regulatory measures shall be subject to paragraph 4 of article 19. Article 49 Providing information and communications to subscribers 1. Subject to the following paragraph, service providers: a) Shall not, without a subscriber’s consent, collect, use, retain or disclose information about a subscriber, including call and billing information, except as necessary to provide the services to a subscriber; and b) Shall employ appropriate security safeguards and administrative procedures to prevent the unauthorised collection, use, retention or disclosure of such information. 2. A service provider may disclose a subscriber’s name, address and listed telephone number in a printed or electronic telephone list, provided that any subscriber may request a service provider in writing not to disclose their name, address and listed telephone number and the service provider shall comply with such request. 3. A service provider shall ensure that any subscriber information it collects, uses, retains or discloses is accurate and proportionate to the purposes for which it is to be used.