2. 50% of government institutions applications replicated in the disaster recovery center by 2013 3. 99.99% availability of data resources and hosted services e-Gov Project 8: Rwanda National Portal Purpose: To provide country information from diverse sources in a unified manner Description: The Rwanda national portal is nearing completion but needs to be integrated with both public and private sector information sites. This is a rolled-over project from NICI II that enables government to provide a consistent look with access controls and procedures for multiple databases that would have been different entities altogether. It will include the following: Citizen Portal Purpose: To provide a platform that fosters citizen-to-citizen and government-to-citizen interaction Description: Limited interaction between citizens within Rwanda; the Diaspora and policy makers can be an obstacle to governance and service delivery. Establishing this portal will increase citizen participation and improve social cohesion. This portal will be a user-friendly website and integrated with an SMS-service on existing platforms in English and Kinyarwanda. Activities: 1. Develop and implement the Rwanda citizen portal 2. Develop and implement sms mechanism for citizens to interact with portal 3. Build capacity to manage the portal 4. Pilot the portal 5. Conduct public awareness campaign to foster and encourage citizen participation Expected Outcome: 1. Increased citizen participation thereby nurturing innovative solutions to local problems 2. Increased interaction between citizens and government 3. Foster good governance and increased service delivery Outcome Indicators: 1. Citizen Portal established and operational by 2013 2. Number of users 3. Percentage of complaints/queries resolved/responded to by 2013 4. Percentage of citizens aware of the portal Training and Education Portal Purpose: To improve access and equity to skills development opportunities through ICT Page 54 of 85   © No part of this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any means - electronic, mechanical, photocopying, recording, or otherwise - without the permission of Rwanda Ministry in charge of ICT in the Office of the President.