This case further illustrates that insufficient human oversight of automated moderation in the context of a crisis response can lead to erroneous removal of speech that may be of significant public interest. Both the initial decision to remove this content as well as the rejection of the user’s appeal were taken automatically based on a classifier score, without any human review. This, in turn, may have been exacerbated by Meta’s crisis response of lowering the removal threshold of content under the Violent and Graphic Content policy following the October 7 attacks. This means that even if the classifier gives a relatively lower score to the likelihood of violation than would usually be required, Meta removes that content. For Meta to employ its automated systems in a manner compatible with its human-rights commitments, the Board reminds Meta of recommendation no. 1 in the Colombia Police Cartoon case. In that case, the Board called on Meta to ensure that content with high rates of appeal and high rates of successful appeal be reassessed for possible removal from its Media Matching Service banks. In response to this recommendation, Meta established a designated working group committed to governance improvements across its Media Matching Service banks (See Meta's most recent updates on this here). The Board notes that it is important for this group to pay particular attention to the use of Media Matching Services in the context of armed conflicts. In the Breast Cancer Symptoms and Nudity case (recommendation no. 3 and no. 6), the Board recommended that Meta inform users when automation is used to take enforcement action against their content, and to disclose data on the number of automated removal decisions per Community Standard and the proportion of those decisions subsequently reversed following human review. This is particularly important when the confidence thresholds for content that is likely violating have reportedly been significantly lowered. The Board urges Meta to make further progress in the implementation of recommendation no. 6 and share evidence of implementation with the Board for recommendation no. 3. Restrictions on freedom of expression must be non-discriminatory, including on the basis of nationality, ethnicity, religion or belief, or political or other opinion (Article 2, para. 1, and Article 26, ICCPR). Discriminatory enforcement of the Community Standards undermines this fundamental aspect of freedom of expression. In the Shared Al Jazeera Post case, the Board raised serious concerns that errors in Meta’s content moderation in Israel and the Occupied Palestinian Territories may be unequally distributed, and called for an independent investigation (Shared Al Jazeera Post decision, recommendation no. 3). The Business for Social Responsibility (BSR) Human Rights Impact Assessment, which Meta commissioned in response to that recommendation, identified “various instances of unintentional bias where

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