Regulatory Policy, Voice over Internet Protocol, Version 2.0, Issued 30 December 2009 4. 3.3 This Policy does not apply to the provision of VoIP Services exclusively over a Closed Group Network2. 3.4 Further, a VoIP Service may be provided by any person whether or not that person has a Licence, where that VoIP Service is provided only between Users of a Closed Group Network3. 3.5 The TRA may at its discretion issue VoIP Deployment Guidelines. Conditions of Service for Telecommunication Networks VoIP Services provided over Public 4.1 Unless the TRA provides otherwise, where a person is licensed to provide VoIP Services, that person shall provide those VoIP Services strictly in accordance with the Regulatory Framework, insofar as it is relevant to the provision of Telecommunication Services allowing real time voice communications between Users. For the sake of clarity this includes without limitation, the Regulatory Framework regarding Numbering Resources, free-of-charge access to emergency numbers, the provision of calling line identification, and directory services. 4.2 A Licensee may request the TRA to exempt the Licensee from complying with any aspect of the Regulatory Framework as regards a VoIP Service or any feature of that service. To seek such an exemption from the TRA, a Licensee will make an Application for Exemption to the TRA in respect of the relevant VoIP Service or relevant feature of that VoIP Service. The TRA may in its absolute discretion grant or refuse the exemption the subject of the Application, as it sees fit. In considering the Application the TRA may but is not obliged to consider any of the following matters: (a) (b) (c) (d) (e) any technical features of the service; the cost to the Licensee of complying with the Regulatory Framework or aspect of it the subject of the Application for Exemption; the price for the service charged by the Licensee to any User; any substitutes or alternatives for the service available to Users for the service, and any features of that alternative service; and the effect on competition for any Telecommunication Service of granting or refusing to grant the Application for Exemption. Footnote 2 and 3: This exclusion applies for Closed Group Network: a) where VoIP calls are originated and terminated within the UAE; or b) where the Closed Group Network exists solely for a Public Interest Purpose Page 7 of 8