9/7/24, 14:07 Violence against women | Consejo asesor de contenido address this, Meta should clarify its public rules and provide appropriate guidance to moderators that better reflects this allowance. 9. Oversight Board decision The Oversight Board overturns Meta’s decisions to remove both posts. 10. Recommendations A. Content policy 1. To allow users to condemn and raise awareness of gender-based violence, Meta should include the exception for allowing content that condemns or raises awareness of gender-based violence in the public language of the Hate Speech policy. The Board will consider this recommendation implemented when the public-facing language of the Hate Speech Community Standard reflects the proposed change. B. Enforcement 2. To ensure that content condemning and raising awareness of gender-based violence is not removed in error, Meta should update guidance to its at-scale moderators with specific attention to rules around qualification. This is important because the current guidance makes it virtually impossible for moderators to make the correct decisions even when Meta states that the first post should be allowed on the platform. The Board will consider this recommendation implemented when Meta provides the Board with updated internal guidance that shows what indicators it provides to moderators to grant allowances when considering content that may otherwise be removed under the Hate Speech policy. 3. To improve the accuracy of decisions made upon secondary review, Meta should assess how its current review routing protocol impacts accuracy. The Board believes Meta would increase accuracy by sending secondary review jobs to different reviewers than those who previously assessed the content. The Board will consider this implemented when Meta publishes a decision, informed by research on the potential impact to accuracy, whether to adjust its secondary review routing. C. Transparency 4. To provide greater transparency to users and allow them to understand the consequences of their actions, Meta should update its Transparency Center with information on what penalties are associated with the accumulation of strikes on Instagram. The Board appreciates that Meta has provided additional information about strikes for Facebook users in response to Board https://www.oversightboard.com/decision/ig-h3138h6s/?lang=es 19/21