14 CHAPTER V Audience Council and Complaint Section 45. In order to improve the provision of service and the production of program of the Organisation to be in response of public service and social and audience needs and to enhance public participation in determining its policy, there shall be an Audience Council consisting of not exceeding fifty members who are representatives of people from various regions and groups as appointed by the Board upon variety and balance basis and having duties to conduct hearings from public at large in relation to the production of program of the Organisation. The Audience Council shall meet at least once a year in accordance with the rules and procedure prescribed by the Board. The Board may, with due regard to the needs of each region and social diversifications, establish a Regional Audience Council in any region. The Executive Board shall compile and submit opinions and suggestions of the Audience Council under paragraph one together with proposal for improving the provision of service and the production of program of the Organisation, or for improving the master plan for administering Organisation’s affairs and program to be in line with the changing of society, to the Board. Section 46. The Board shall establish a Sub-Committee for Considering Public Complaint to consider public complaints in the case where the Organisation or its producer, official or employee fails to act or produce program in accordance with the Rule on Professional Ethics under section 42. The SubCommittee for Considering Public Complaint shall consider and examine the complaint rapidly, accurately and equitably. The procedure of the Sub-Committee under paragraph one shall include the corrective or remedial measures in the case where the production of a program is contrary to the Rule on Professional Ethics as well as corrective measure for false statement, right to defence and apology for error. The submission of a complaint in accordance with the procedure under this section shall not prejudice to the right of the person to use any other legal measure for the correction or remedy to such complaint. Section 47. The Organisation shall maintain the original record of all programs for at least thirty days as from their broadcasting date. If any program causes dispute or complaint, the Organisation shall maintain the original record of that program until the completion of such dispute or complaint. CHAPTER VI Accounting, Audit and Evaluation Section 48. The Organisation shall prepare its account according to international accounting standard and the rules determined by the Executive Board and shall cause to have an internal audit on its finance, accounting and procurement. An audit report shall be submitted to the Board at least once a year. © 2009, Pakorn Nilprapunt, Office of the Council of State of Thailand (www.krisdika.go.th www.lawreform.go.th) Remark: Reference to Thai legislation in any jurisdiction shall be made to the Thai version only. This translation has been made so as to establish correct understanding about this Act to foreigners.