- 22 - Article 58 A licensee shall establish a section dedicated to the reception of beneficiaries and subscribers’ complaints. The licensee shall avoid the causes of complaints if they are related to the service level, quality or method. Article 59 Taking account of Article 7, clause 6, of the present Law, the licensee cannot change fees and prices unless he notifies the Ministry and announce the new prices at least one month prior to applying them. The prices shall not exceed the limits set in the terms of the license agreement. Article 60 If the Ministry receives collective complaints about the licensee’s dereliction, or about a dispute between the licensee and the beneficiaries with regard to the level of the service or the breach of the terms of licensee, the Ministry may investigate the causes of the complaint and decide the appropriate measure. Its decision shall be final and binding on the licensee. Article 61 The licensee shall submit an annual report to the Ministry, which shall review the technical, administrative and financial aspects which ensure the supplying of the appropriate level of authorised service to the beneficiaries. Article 62 a. A subscriber or one of his family members, of legal age, living with him, may ask, in writing, the licensee to place his phone line under surveillance because he receives annoying calls or for any other reason. In such a case, the licensee shall place the calls to that phone line under