This statement of law was applied with approval by Lord Denning MR in
Thornton v Shoe Lane Parking Ltd [1971] 1 All ER 686 at page 689 when he
stated:
“None of those cases has any application to a ticket which is issued by an
automatic machine. The customer pays his money and gets a ticket. ...
The contract was concluded at that time. It can be translated into offer
and acceptance in this way. The offer is made when the proprietor of the
machine holds it out as being ready to receive the money. The
acceptance takes place when the customer puts his money into the slot.
The terms of the offer are contained in the notice placed on or near the
machine stating what is offered for the money. The customer is bound
by those terms as long as they are sufficiently brought to his notice
beforehand, but not otherwise. He is not bound by the terms printed on
the ticket if they differ from the notice, because the ticket comes too
late. ... In the present case the offer was contained in the notice at the
entrance giving the charges for garaging and saying ‘at owners risk’, ie at
the risk of the owner so far as damage to the car was concerned. The
offer was accepted when the plaintiff drove up to the entrance and, by
the movement of his car, turned the light from red to green, and the
ticket was thrust at him. The contract was then concluded, and it could
not be altered by any words printed on the ticket itself. In particular, it
could not be altered so as to exempt the company from liability for
personal injury due to their negligence.”
The underlying principle is that an exemption clause must be communicated
effectively at the time the contract is made and not after it was made. In
theory the offeree would have a chance before consummation of the contract
to reject the exclusion clause. The exemption clause is also deemed to be part
of the contract. The evidence before court does not show that exhibit D3 was
ever handed over to the plaintiff in any form. It does not show that the plaintiff
accepted the terms and conditions if at all communicated through counter
correspondence. No evidence shows that the plaintiff knew of the terms and
was therefore bound by exhibit D3 which is a unilateral document spelling out
the terms and conditions of the defendants services. Principles applied are
found in Halsbury’s laws of England (Supra) paragraph 369 at page 244 that for
an exclusion clause to be incorporated into a contract, the party against whom
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