13.4 . 2 . the status of any pending Registrations or Registration Renewals for that Mobile
Consumer ; and
13.4 . 3 . the Registration details of any Mobile SIM Card which is Registered to that Mobile
Consumer .
14 - Record of Registration
14.1 - The Licensees shall keep records of Registration Information for as long as the relevant
Mobile SIM Card is active .
14.2 - The Licensees shall keep all records of Registration Information for the relevant
Deactivated Mobile SIM Card for a period of at least twelve ( 12 ) months from the date of
Deactivation .
14.3 - The Licensees shall always keep all the main Registration Information ( i . e . information
entered in the fields specified in Article 5.4 ) related to all of their mobile telephone numbers and
in all status ( i . e . during service activation , suspension , deactivation , transfer of Mobile
Subscription Contracts , replacement , or … etc ).
15 - Security and Confidentiality
15.1 - The Licensees shall ensure that the Registration Information is kept secure and
confidential .
15.2 - The Licensees shall submit reports on steps taken and processes introduced to ensure the
security and confidentiality of Registration Information to the TRA as and when requested by the
TRA .
15.3 - The Licensees shall comply with all obligations and conditions imposed pursuant to the
TRA’s Privacy of Consumer Information Policy , in effect and amended from time to time .
16 - Audit and Compliance
16.1 - The TRA may from time to time audit any Licensee’s Mobile Consumers Database or any
other related system to ensure the integrity of the Registration Information .
16.2 - The TRA will continuously monitor the Licensees’ implementation of and compliance
with this Regulatory Policy and may require information and reports to be submitted by the
Licensees as and when requested .
17 - Effective Date
This Regulatory Policy shall be effective from the date of its issuance and shall be published in
the official gazette .
18 - Amendment