- any default in the application or violation of a clause appearing in a standard contract of subscription entered into the consumers. Article 105 : When it is requested to receive a penalty, the ARTCI informs by any means, the Public prosecutor. Article 106 : The ARTCI can not be asked about facts that happened there, if nothing was made for their research, observation or sanction. Article 107 : When a dispute opposes a party established in Côte d'Ivoire and another in a Member State of the ECOWAS or WAEMU, the ARTCI is qualified to be informed of this dispute. In this case, the ARTCI its actions with the National Regulatory Authority of the Member State concerned. Article 108 : In the event of refusal of access or interconnection, failure of the commercial negotiations dissention on the entry into or enforcement of a convention of interconnection or access to an electronic communication network, Telecommunications / ICT Regulatory Agency can be requested about the dissention by one or the other of the parties. The ARTCI takes measures to settle the dispute within a period of two months maximum the referral date and to guarantee the continuity of the service during this time. Chapter II : Procedure of referral to the ARTCI Article 109 : Any natural person or legal entity may request the ARTCI to ask for undergone, the modification of the conditions of supply of a service, or to another request within the framework of Telecommunications / ICT activities. The parties to the dispute can ARTCI with the assistance of a lawyer. Article 110 : The referral to the ARTCI is carried out according to the following rules: - The plaintiff requests the ARTCI by filing a request to its head office for the issuance of a receipt; this request is sent to the Chairman of the ARTCI. - the request is produced in as many copies as parties to the dispute; Page 34 - the request must be justified; - the request also indicates the quality of the applicant, in particular: