Communications 2003 No. 19 A 325 (2) The access provided by one provider (“the first provider”) to another provider under subsection (1) of this section shall be of at least the same or more favourable technical standard and quality as the technical standard and quality provided on the first provider’s network facilities or network services. 102.—(1) The list of facilities and services which may be included in the access list, as determined by the Commission under this Chapter, are : Access list and register. (a) network facilities ; (b) network services ; and (c) other facilities and services that facilitate the provision of network services or applications services, including content applications services. (2) The Commission shall maintain a register of : (a) network facilities, (b) network services, and (c) other facilities and services which facilitate the supply of network services or applications services, including content applications services, included in the access list. 103. The provisions of sections 97, 98, 99 and 100 of this Act, including but without limitation, the powers of the Commission thereunder shall apply mutatis mutandis and extend to access provision and issues ancillary thereto pursuant to this Part. Regulations, discontinuance of access, etc. CHAPTER VII—CONSUMER AFFAIRS PART I—CONSUMER PROTECTION AND QUALITY OF SERVICE 104. All service providers shall, in respect of their specific services— Quality of service. (a) meet such minimum standards of quality of service as the Commission may from time to time specify and publish ; (b) deal reasonably with consumers ; and (c) adequately address consumer complaints. 105.—(1) The Commission may use any of its powers under this Act in the resolution of complaints received from consumers in relation to matters of customer service and consumer protection including but not limited to quality of service or the failure by a licensee to comply with a consumer code prepared under this Chapter. Resolution of consumer disputes. (2) The Commission shall establish procedures or guidelines for the making, receipt and handling of complaints of consumers regarding the conduct or operation of licensees and may, at its discretion, institute alternative dispute resolution processes for the resolution of the complaints or disputes provided that the licensee’s dispute resolution procedures shall first have been exhausted by the consumer without resolution of the complaint before presentation of the complaint to the Commission. 106.—(1) Subject to the provisions of subsection (2) of this section, the Commission may designate an industry body to be a consumer forum and to prepare a consumer code for the purposes of this Chapter and the consumer code Consumer code.