Article 91
Service providers shall take all reasonable steps to ensure the confidentiality of customer communications. Service
providers shall not intercept, monitor or alter the content of customer communications except with the customer’s
express consent or as expressly permitted or required by applicable laws of the State of Qatar.
Article 92
1. The purposes for which customer information is collected by a service provider shall be identified at or before
collection, and a service provider shall not, except as permitted or required by law, or with the consent of the person
to whom the information relates, collect, use, maintain or disclose customer information for undisclosed or
unauthorised purposes.
2. The service provider shall be entitled to use customer information for all legitimate purposes identified in its
terms of service, or in accordance with the customer’s consent in accordance with legal and constitutional controls.
A service provider shall be responsible for any records under its custody or control or under the custody or control of
its agents that contain customer information and communications. Service providers shall ensure that customer
information and customer communications are protected by security and technical safeguards that are appropriate to
their sensitivity.
3. A service provider shall not disclose customer information to any person without the customer’s consent,
unless disclosure is required or permitted by the General Secretariat in accordance with the applicable laws or
regulations of the State of Qatar. All customer-specific information, and in particular billing-related information,
shall be retained and used by a service provider only for purposes specifically provided for in the applicable terms of
service or other agreed customer terms, or in accordance with any rules or orders made by the General Secretariat, or
as otherwise permitted by applicable laws. Service providers shall ensure that customers’ information is accurate,
complete and updated regularly for the purposes for which it is to be used.
Article 93
Nothing in this By-Law shall prohibit or infringe upon the rights of authorized governmental authorities to
access confidential information or communications relating to a customer, in accordance with applicable
laws.
Article 94
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