Article 101 1.          The General Secretariat shall set the minimum quality-of-service standards and may amend them after consultation with the relevant service providers. The Supreme Council may include such standards in the Licenses, or issue them by an order. 2.      Service providers shall deliver to the General Secretariat a written quality–of-service report each quarter in the form and detail prescribed by it and shall set out therein their actual results for each quality-of-service standard.   Article 102 1.      Where the quality-of-service report mentioned in the preceding Article shows that a quality-of-service standard has not been met, the service provider shall provide a clear explanation and describe the steps it has taken or to be taken by it in order to meet that standard. 2.      The General Secretariat shall advise the service provider within thirty (30) days from receipt of the quality-ofservice report whether it accepts the report and the explanation submitted regarding any standard not met. Where the General Secretariat does not respond within the prescribed period, it shall be deemed to have approved the report and the explanation. 3.      Where the General Secretariat rejects the explanation, it shall issue an order directing the service provider to take extra steps, including submission of any additional reports, within a specified time frame until the standard is met. It shall also order specific refunds, if any, or any other customer remedies to be implemented by the service provider as a result of its failure to meet the quality-of-service standards.   Article 103 1.      A service provider shall, in accordance with the orders of the General Secretariat, publish on its website the quality-of-service report or any other additional related material submitted by it to the General Secretariat. The Supreme Council may also post these materials on its official website. 2.      The General Secretariat may require a service provider to publish all quality-of-service reports or parts thereof or any information relating to quality of service in two local newspapers in both the Arabic and English languages. The Supreme Council may issue press releases and publish information regarding service provider quality-of-service performance, including comparisons regarding such performance among different service providers   Article 104