1. Kenyans increasingly appreciate, prefer and use online public services; the result are transparent and easy to understand. 2. It is affordable and safe to use an online public service; Effective: means that the service achieves the purpose for which it was designed. Ultimately, public services are designed to ensure that Kenyans achieve the aspirations enshrined in the Constitution and Vision 2030. In the case of Information and Communication Technology it is the goal of the government that the technology is demystified, woven into the fabric of the lives of Kenyans, and that all Kenyan get the opportunity to appreciate, use and innovate with the technology. An effective service is delivered in a timely fashion and does not delay the citizen from doing his or her work or achieving results. 3. Online public services work efficiently and effectively all the time 4. All citizen-facing government functions are automated and available online 5. Encourage ICT infrastructure deployment across the country by leveraging on wireless broadband technologies to facilitate eservices to allow for categorisation of systems and data by sensitivity and business impact 6. There is free public Wi-Fi Internet access built around digital primary and secondary schools, Community Innovation Hubs and public spaces. 7. Kenya gains global recognition for innovation and quality in public service delivery. Public services for the Kenyan people will be SUPER: Seamless, Universal, Painless, Effective and Right. Seamless: means that every service should fit seamlessly into the everyday work and leisure activities of citizens. It should be accessible through the devices that Kenyans own and use, or in nearby, convenient locations. Every service is a one-stop service. All charges and taxes associated with any transaction or service are included in the fee and clearly indicated on the mandatory service transaction record (receipt.) Seamless services are available 24 hours a day, 7 days a week. Universal means all citizens are: 1. Registered and provided with a single, secure online identity and access code that enables them to access public services; 2. Clearly informed about the public services available to them and equipped with the skills to access and use them. Painless: means that the service is affordable. It is friendly and pleasant to use. It is secure from financial losses, identity theft or theft or corruption of private information. The processes involved in accessing the service and Ministry of ICT, Kenya Right: meaning that every service transaction is free of graft, correctly executed in line with regulations, permanently captured and auditable, and will form part of an aggregated record which will be available for public scrutiny. The goal of the Information and Communication Technology policy for public services is to enable this high standard of public service delivery to be achieved. 6.4.2 Postal and Courier Services An effective postal and courier system is key to the development of e-commerce and the digital economy. The Government recognises that all citizens have a right to access basic postal services and will ensure that the country has a vibrant and efficient postal and courier sector across physical, electronic and financial platforms. This will be achieved by, ensuring that postal operators provide affordable, equitable and efficient universal service. The Government will: 1. Facilitate the integration of courier and postal services into the digital marketplace, and use the postal and courier network to deliver eservices to citizens; 2. Create an environment that attracts increased investments in the sector and allows the development of postal and courier infrastructure and services that support national development goals; 3. Increased cooperation with sub-regional, regional and global postal and courier service organisations; 34/37 November-2019