Provided that in case of a suspension of the tariffs the Commission shall notify the licensee and give such licensee twenty (20) days to respond to the intended cancellation. Tariffs (file and use) 96. (1) All licensees under the Act who provide services to the public shall file with the Commission schedules of their tariff rates including those of their agents and correspondents. (2) All licensees whose services are not subject to the price cap condition shall file with the Commission changes to existing tariffs, including the terms and conditions applicable thereto but excluding special offers and other promotions. (3) All licensees, unless exempted by the Commission, shall only charge their customers the filed tariffs and shall further ensure that all filed tariff rates are printed and kept open for public review and inspection and shall furnish its customers upon request with such schedules. (4) In this Part unless the context otherwise requires“price cap” means a methodology where the price charged for a service is allowed to change by the rate of inflation over the initial price with an adjustment factor (X) based on factors such as technological changes, need to finance development infrastructure and need to adopt efficient working systems; and “tariff-regulated services” means services offered by a licensee which are not open to competition and whose tariffs are subject to regulation by the Commission. PART XII - Annual reports. REPORTS, INVESTIGATIONS, INSPECTIONS AND ENFORCEMENT 97.(1) Every licensee shall, at the end of every business year, prepare and submit to the Commission in a prescribed form, a report of its operations and the extent to which the conditions of the licence have been adhered to. 68