(2) The report shall be signed and certified by a duly authorised officer of the licensee as a true, complete and accurate report of the licensee. (3) A licensee may request the Commission to treat any information contained in a report presented to the Commission under this regulation as confidential business information that may not be disclosed to third parties other than government agencies. Investigations. 98. (1) The Commission shall have the power to investigate any matter falling within its competence under the Act or these Regulations that relates to(a) communications services provided or communications equipment or apparatus manufactured or supplied in Kenya; (b) any representation made to the Commission by or on behalf of a person whom the Commission considers to have an interest in the matter which is the subject of the representation; or (d) a dispute by any customer of a communications service or a member of the public to the Commission in relation to the communication services provided by a licensee; and the Commission may make any inquiry as it deems necessary and ensure that appropriate measures are taken as the circumstances of the case may require. (2) The Commission may appoint any person or persons to inquire into and report to the Commission on any matter pending before the Commission. (3) The Commission may give to any person or persons appointed under this regulation directions regarding procedures for conducting an inquiry and the person or persons appointed to carry out such enquiries shall submit a report to the Commission in the form and manner as the Commission may direct. 69