7.22.2 Objectives i. To ensure that the consumer is adequately protected in respect of the quality of ICT products and services within Nigeria; and ii. To ensure that the consumer has access to platforms that will facilitate feedback to relevant Government institutions. 7.22.3 Strategies The Government will: i. Ensure that consumer protection legislation is updated to reflect evolving trends; ii. Strengthen the powers and capacity of the regulator to protect consumers; iii. Promote the implementation of Government interaction platforms and processes; iv. Promote awareness campaigns that inform consumers about their rights; and v. Ensure measurement of Consumer satisfaction through the promotion and publication of frequent consumer satisfaction surveys and fora. 7.23 ICT and the Civil Society Civil society has an increasingly relevant role to play in Nigeria’s Socio economic development. ICTs present opportunities to collate, evaluate and diffuse information in pursuit of civil society’s goals. 7.23.1 Situation Analysis ICTs represent powerful tools that can help civil society organizations to transform, strengthen, and extend their operations. However, funding constraints, scarcity of skills, and other factors currently prevent civil society organizations from maximizing the potential of ICTs. Given their critical role in the society, Government should urgently create policies and strategies that address these challenges. 7.23.2 Objectives i. To promote the responsible utilization of ICTs within Civil Society groups in order to strengthen and extend their operations; and ii. To foster increased use of ICTs for interaction and collaboration between civil society and government. !"#$%&"'()*+(,%'$-.(/(0120( ( ( ,"34(77(