4. Citizens appropriately registered with the social assistance schemes and persons eligible under the Law No. 10039 of 22.12.2008 “On Legal Aid”, as amended, receive the information free of charge up to a certain number of pages for each request or to the equivalent value when the information is given in a different format. 5. The Minister of Justice and the Minister of Finance by way of a joint decision, determine the number of pages, for which information is obtained free of charge, according to point 4 of this Article, along with all exemptions from payment. Article 14 Ways of providing information 1. As a rule all information requests are handled through the free of charge access to information in the premises of a public authority, through the unique portal e-albania.al, or where appropriate, through the official website of the public authority on the internet. 2. Requests related to written documents, are handled by making available to the applicant: (a) a full copy, in the same format as the one used by the public authority, except in special cases; (b) a full copy of the information via email, when the information exists in such a form or can be converted. 3. When it comes to requests of other forms, the information shall be provided in the most efficient way and at the lowest cost for the public authority. 4. In every case, the refusal decision of the given form requested is given in writing along with the reasoning about it. Article 15 Deadlines for receiving information 1. The public authority handles the information request by giving the required information as soon as possible, but no later than 10 working days from the day of submission, unless otherwise provided for by the particular Law. 2. When the public authority receives the information request and forwards it to another authority, it replies no later than 15 working days from the request having being received by the first authority. 3. Deadlines specified in points 1 and 2 of this Article, may be extended by no more than 5 working days for one of the following reasons: (a) the need to look for and consider numerous voluminous documents; (b) the need to expand the search in offices and facilities that are physically separated from the headquarters of the authority; (c) the need to consult with other public authorities before making a decision whether or not to meet the request. The decision to extend the deadline shall be immediately notified to the applicant. 4. In any event, failure to handle to the information request within the above mentioned deadlines shall be considered as a refusal. 5. The provisions of this Article shall also apply to accessing of any archived information. Article 16 Preliminary notices to the applicant 1. If the authority determines that the handling of an information request is too costly or its handling requires more time than the deadline specified in point 1, Article 14, of this Law, the public authority shall immediately notify the applicant accordingly and propose the possibility of changing their request.