PREAMBLE The Regulatory Board of RURA; Pursuant to Law N° 44/2001 of 30 November 2001 governing Telecommunications, especially in Articles 9 and 22; Pursuant to Law N° 39/2001 of 13 September 2001 establishing the Rwanda Utilities Regulatory Agency, especially in Article 48; Given the Presidential Order No 04/01 of 15/03/2004 determining specific duties of the Regulatory Board in Telecommunications matters, especially in Article 3; Having reviewed the current Quality of service of cellular mobile and fixed networks services in Rwanda; Recognizing the importance of improving the Quality of service from cellular mobile and fixed networks services and the potentialimpact of these services on internal and international market access for all users; AFTER its deliberations in its meeting of........................................................................... HEREBY issues the following regulations for “Quality of Service of Cellular Mobile and Fixed Networks Services”. ARTICLE 1: PURPOSE OF THESE REGULATIONS These regulations determine the quality of service of cellular mobile and fixed networks services in Rwanda. ARTICLE 2: DEFINITIONS OF TERMS In these regulations, unless the context otherwise requires, thefollowing terms shall be defined as follows: a) CELL: is the radio frequency coverage area of a site in radio access network which is part of a cellular mobile telephone network and In case it is an Omni-site, it is synonymous with the site; and at a sectored site, it is synonymous with the sector; b) CELLULAR MOBILE NETWORK SERVICE: is the service derived from a public land mobile network; c) CONSUMER: is any natural person or legal entity using a telecommunications network and/or service; d) FIXED NETWORK SERVICE: covers collection, carriage, transmission and delivery of voice or non-voice messages over licensee’s Public Switched Telephone Network in licensed service area and includes provision of all types of services except those requiring a separate license; Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice ,SMS and 3G Data Services ) 3