164  No. 50741 GOVERNMENT GAZETTE, 31 May 2024 “Digital skills” in the context of this policy refer to a range of abilities to use digital devices, communication applications, and networks to access and manage information. “Digital technologies” are electronic tools, systems, devices and resources that generate, store or process data. “Digital transformation” is a continuous process of multi-model adoption of digital technologies to fundamentally change the way services are ideated, planned, designed, deployed and operated such that they are personalised, paperless, cashless, frictionless and consent based. “Digital trust” is the confidence users have in the ability of people, technology and processes to create a secure digital world (i.e. provide safety, privacy, security, reliability, and data ethics with their online programs or devices). “Digitalisation’’ ’is the process of leveraging or using digitised information to improve business processes. "Digitisation” is the process of converting information from a physical or analogue format to a digital format. Government Data is all stored data of the public sector which could be made accessible by government in a public interest without any restrictions for usage and distribution. ‘‘Minister’’ means the Minister of Communications and Digital Technologies. “Multi-tenancy” means the mode of operation of software where multiple independent instances of one or multiple applications operate in a shared environment. The instances (tenants) are logically isolated but physically integrated. "National critical information infrastructure" means all ICT systems, data systems, databases and networks (including people, buildings, facilities and processes), that are fundamental to the effective operation of the Republic of South Africa. “Non-sensitive data” means data that is already a matter of public record or knowledge. In South Africa, access to such data/information is enabled through PAIA. “On-demand self-service” means that a consumer can request and receive access to a service offering, without an administrator or support staff having to fulfil the request manually. “Open data” means data that is made freely available to everyone for use, re-use and republishing as they wish, subject to ensuring the protection of privacy, confidentiality and security in line with the Constitution. “Confidential, Secret & Top Secret Data” as defined in the Minimum Information Security Standards. 42 This gazette is also available free online at www.gpwonline.co.za