No. 34 71 Communications 152.__(1) Every licensee shall, in respect of its specific services and in accordance with the rules made by the Authority under this Act__ Obligations of licensees (a) enter into a customer service contract with consumers which shall be made available to the public; (b) meet such minimum standards of quality of service as the Authority may specify and publish; (c) establish and publish corresponding service level agreements applicable to each service it offers to the public with the agreements to be submitted to the Authority for prior approval; (d) comply with all the terms and conditions specified in its service level agreements; (e) deal reasonably with consumers; and (f) address consumer complaints. (2) The customer service contract entered into under subsection (1) (a) shall include__ (a) the services to be provided by the licensee; (b) the rights and obligations of the parties; (c) remedies available to consumers; (d) service level agreements; and (e) any other term or condition as specified by the Authority. (3) A licensee shall not publish a customer service contract unless the contract has been approved by the Authority. (4) A licensee that contravenes this section shall be liable to a fine to be determined by the Authority from time to time in a Schedule of penalties. 153.__(1) The Authority shall, in consultation with licensees, prepare and publish a code of conduct for licensees, which shall be published in the Gazette. (2) The code of conduct referred to in subsection (1) shall include rules relating to the following__ (i) the provision of information to consumers regarding services, rates and performance; (ii) fault repair of services; (iii) advertisement or promotion of services; (iv) the provision of, and access to, network services by Code of conduct