Neutral Citation Number: 2023:DHC:2806 (m) the intermediary shall take all reasonable measures to ensure accessibility of its services to users along with reasonable expectation of due diligence, privacy and transparency; (n) the intermediary shall respect all the rights accorded to the citizens under the Constitution, including in the articles 14, 19 and 21. (2) Grievance redressal mechanism of intermediary: (a)The intermediary shall prominently publish on its website, mobile based application or both, as the case may be, the name of the Grievance Officer and his contact details as well as mechanism by which a user or a victim may make complaint against violation of the provisions of this rule or any other matters pertaining to the computer resources made available by it, and the Grievance Officer shall – (i) acknowledge the complaint within twentyfour hours and resolve such complaint within a period of fifteen days from the date of its receipt: Provided that the complaint in the nature of request for removal of information or communication link relating to clause (b) of sub-rule (1) of rule 3, except sub-clauses (i),(iv) and (ix), shall be acted upon as expeditiously as possible and shall be resolved within seventy-two hours of such reporting; Provided further that appropriate safeguards may be developed by the Signature Not Verified Digitally Signed By:SHAZAAD ZAKIR Signing Date:26.04.2023 17:19:50 W.P.(CRL) 1505/2021 Page 32 of 88