12/20/23, 4:12 PM
Oversight Board | Independent judgement. Transparency. Legitimacy.
A minority of the Board finds that adding shooting-related hashtags to the footage appears
sadistic, and could traumatise survivors or victims' families. A warning screen would not reduce
this effect. Given the context of terrorist violence in Nigeria, Meta is justified in exercising
caution, particularly when victims are identifiable. The minority therefore finds that this post
should not be restored.
The Board finds the Violence and Graphic Content policy should be clarified. The policy
prohibits "sadistic remarks", yet the definition of that term included in the internal guidance for
moderators is broader than its common usage.
The Board notes that the content was originally removed because it matched a video that had
wrongly been added to the escalations bank. In the immediate aftermath of a crisis, Meta was
likely attempting to ensure that violating content did not spread on its platforms. However, the
company must now ensure that content mistakenly removed is restored, and resulting strikes
are reversed.
The Oversight Board's decision
The Oversight Board overturns Meta's decision to remove the post and finds that it should be
restored to the platform with a "disturbing content" warning screen.
The Board recommends that Meta:
Review the language in the public Violent and Graphic Content policy to ensure
that it aligns with the internal guidance for moderators.
Notify Instagram users when a warning screen is applied to their content and
provide the specific policy rationale for doing so.
*Case summaries provide an overview of the case and do not have precedential value.
Full case decision
1. Decision summary
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https://www.oversightboard.com/decision/IG-OZNR5J1Z/
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