The Access to Information Act, 2016 complaints. under this Act shall do so orally or in writing to the secretary or such other person as may be duly authorized by the Commission for that purpose. (2) A complaint lodged under subsection (1) shall be in such form and contain such particulars as the Commission may, from time to time, prescribe. (3) Upon receipt of a complaint under subsection (1), the Commission may— (a) (b) call for information or a report regarding such complaint from the public entity or any other body within such reasonable time as may be specified by the Commission and— (i) if the information or report called for is not received within the time stipulated by the Commission, the Commission may proceed to inquire into the complaint without such information or report; and (ii) if on receipt of the information or report the Commission is satisfied either that no further action is required or that the required action has been initiated by the public entity, the Commission shall, in writing, inform the complainant accordingly and take no further action; or without prejudice to paragraph (a), initiate such inquiry as it considers necessary, having regard to the nature of the complaint. 27