National Postal Policy 5.0. INSTITUTIONAL FRAMEWORK The institutional framework of the postal sector comprises of the Government, the Regulator, Postal Operators and Customers. Their specific roles are as follows:- 5.1 The Government The Government will be charged with policy formulation, setting strategies and monitoring implementation. 5.2 The Regulator The specific functions of the Regulator will be to regulate and monitor development of the postal sector by: i. ii. iii. 5.3 Ensuring provision of sufficient, reliable and efficient postal services throughout the country; Monitoring of compliance with performance standards and codes of conduct in respect of postal services; Ensuring the existence of a level playing field in the postal sector, so as to enhance competition. The Operators The role of postal operators will be to provide domestic and international postal services. 5.4 The Customers The customers will be expected to utilize postal services and organize themselves into consumer protection groups to seek support for and champion their common interests. 5.5. Consultative Forum There will be formed a postal services consultation forum of stakeholders to provide for an effective platform of obtaining stakeholders view for the improvement of the services in the country. Ministry of Communications and Transport 12