The Board has authority to review Meta's decision following an appeal from the user whose
content was removed (Charter Article 2, Section 1; Bylaws Article 3, Section 1).
When Meta acknowledges that it made an error and reverses its decision on a case under
consideration for Board review, the Board may select that case for a summary decision
(Bylaws Article 2, Section 2.1.3). The Board reviews the original decision to increase
understanding of the content moderation process, reduce errors and increase fairness for
Facebook and Instagram users.
Case significance
This case highlights flaws in Meta's enforcement procedures, particularly when detecting and
interpreting images associated with designated organisations and individuals. The overenforcement of this policy could potentially lead, as it did in this case, to artistic expression
linked to legitimate political discourse being removed.
In 2022, the Board also recommended that "Meta should assess the accuracy of [human]
reviewers enforcing the reporting allowance under the Dangerous Organisations and
Individuals policy in order to identify systemic issues causing enforcement errors", ( Mention
of the Taliban in News Reporting, recommendation no. 5). Additionally, in the same decision (
Mention of the Taliban in News Reporting, recommendation no. 6), the Board stated that
"Meta should conduct a review of the HIPO ranker [high-impact false positive override
system] to examine if it can more effectively prioritise potential errors in the enforcement of
allowances to the Dangerous Organisations and Individuals policy". For both
recommendations, Meta reported progress on implementation.
The Board has issued a recommendation that "Meta should ensure that it has procedures to
analyse satirical content and context properly and that moderators are provided adequate
incentives to investigate the context of potentially satirical content", ( Two Buttons Meme,
recommendation no. 3). Meta has reported implementation in part for this recommendation.
The Board emphasises that full implementation of these recommendations could reduce the
number of enforcement errors under Meta's Dangerous Organisations and Individuals policy.
Decision