14th January, 2021 (2) Where a request is transferred pursuant to subregulation (1), the infor- mation officer of the information holder to which the request is transferred shall inform the information seeker of the receipt of the transfer and process the request as if it had initially been submitted to that information holder. (3) Where a request for information is transferred to another information holder, time shall, with respect to processing the request by the information holder to which the request is transferred, start running from the date Form 4 is received by that information holder. Information that cannot be found or does not exist 21.—(1) Where a request for information relates to information that— (a) has been damaged; (5) cannot be traced; or (c) does not exist, the information officer shall, within five days of establishing the fact that the information is not available, notify the information seeker, in writing, that the information cannot be accessed. (2) A notice issued under subregulation (1) shall include evidence of attempts made to trace the information. Refusal of access to information 22.—(1) Where access to information is not granted, an informat ion officer shall inform the information seeker of this decision with reasons in writing. (2) Where access to information is not granted, the information seeker may appeal to the head of the information holder for a review of the decision in accordance with regulation 23. PART VIT—INTERNAL REVIEW 23.—(1) Where a person is aggrieved by a decision of an informat ion holder in relation to a request for information, the aggrieved person may make of a decision of an application to the head of the information holder in Form 5 set an information out in the Second Schedule hereto, for a review of the decision. holder Request for internal review (2) For purposes of subregulation (1), an aggrieved person include s (a) an information seeker who—. (i) has not been granted access to requested information; (ii) has not received the requested information within the prescribed period and has not been given a reasonable explanation for the delay; or (iii) is not satisfied with the manner in which his request is handled, and (4) a third party whose interests referred to in section 35 of the Act have been disclosed without his consent. (3) An information officer shall inform, in writing, the aggrieved information seeker and any relevant third party of the submission of appeal