4. 5. submitted by the interested party, as well as the period of time within which the answer will be given. If the interested party states that she cannot write, the competent public servant, following an oral account of the request of the interested party, is obliged to draw up the application himself/herself. The identity particulars mentioned in the application, in case of Greek citizens, are evidenced by the identity card or the relevant temporary certificate of the competent authority or the passport. The identity of aliens is proved, in case of citizens of European Union member states, by the identity card or the passport or another document based on which their entry in the country is allowed or documents issued by the competent Greek authorities. The identity of legal entities is proved in accordance with the provisions applicable in the place where their registered offices are located. When the application is not submitted in person. It should be accompanied by a certified photocopy of the identity card or the respective documents Facts or particulars that are not proved by the identity card or the respective documents, if not otherwise stipulated by special provisions, are accepted on the basis of a statutory statement of the interested party, made on a form stipulated by the relevant provisions. The said statement is also submitted when the particulars of the identity card on family status, residence and occupation have changed. Article 4 Handling of cases by the Administration 1. 2. 3. 4. When applications are made, the administrative authorities are obliged to handle the cases of the interested parties and decide on their requests within the time limit, if any, stipulated by the relevant special provisions, otherwise, within sixty (60) days. The time limit begins when the application is submitted to the competent service. If the application is submitted to a non competent service, this service is obliged, within five (5) days, to forward it to the competent service and notify the interested party accordingly. In this case. the time limit begins from the date when the application was received by the competent service. If a case cannot be handled within the time limit of the previous paragraph, the competent service is obliged to notify the following to the interested party in writing: a) the reasons for the delay, b) the civil servant to whom the case was assigned and his telephone number for the provision of information, c) the supporting documents that may be missing, as well as d) any other useful information. The services are relieved from the obligations under paragraph 1 if the request is clearly illegal or repeated in an excessive way. The administrative authorities should, at the request of the interested party, to issue certificates and attestations immediately. If the immediate issuance thereof is not possible, they are sent by mail within ten (10) days at the given address. There is no such obligation if the interested party, in his/her application, states that s/he does not want the application sent by mail and that s/he will receive these documents in person or by an authorised representative. Article 5 Access to documents 1. Any interested party is entitled, by written application, to be informed of administrative documents. Administrative documents are documents drawn up by 2