w) REGULATORY AUTHORITY: is the Rwanda Utilities Regulatory Agency established by LawN°39/2001 of 13/09/2001 for the regulation of certain public utilities includingTelecommunications networks and /or telecommunications services; x) SMSC:Short Message Service Centre; y) TELECOM OPERATORS: are all licensees holding the “fixed” and/or “cellular mobile” licenses and are under the regulation of the Regulatory Authority in the Republic of Rwanda. z) SMS: Short Message Service. ARTICLE 3: SCOPEOF THESE REGULATIONS These regulations shall apply to any licensed Cellular and Fixed Networks Telecom Operators within Rwanda. All Licensed Cellular and Fixed Networks Telecom Operators shall be bound by the provisions of these regulations in sofar as their business activities are intended to provide cellular mobile and fixed networks services. ARTICLE 4: OBJECTIVES OF THESE REGULATIONS These regulations shall have the following objectives: i. ii. iii. iv. v. To improve service quality; To maintain service quality, while recognizing environmental and operating conditions; To make QoS information available to Customers; To improve operation and performance of interconnected networks; To assist the development of related telecommunications markets. ARTICLE 5: MEASUREMENTS, REPORTING AND RECORDING (a) Telecom operator shall make measurements of network KPIs 24 hours/7 days a week. However, the Regulatory Authority may request the measurements of network KPIs during the busy hour. In that case, Telecom Operator shall choose the right hour within the peak periods of the day, provided such chosen busy hour is approved by the Regulatory Authority. (b) Unless otherwise stated in these regulations, the reports on measurements taken and recorded shall be submitted to the Regulatory Authority on quarterly basis. The quarterly reports shall be delivered respectively from 31st March, 30th June, 30th September and 31st December, but not later than 15 working days counting from the specified dates. The Regulatory Authority may review from time to time the periodicity and the format of such report. Each operator must provide both hard copy and editable electronic (MS Word / Excel) versions of the reports. Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice ,SMS and 3G Data Services ) 5